Streamline Your Maintenance with the PropertyMe Tenant App

You can now manage everything related to your tenancy from the palm of your hand with PropertyMe — the mobile app for tenants.

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Why Switch to the Tenant App?

  • View all your relevant property and lease information.
  • See when your rent and invoices are due.
  • Log and monitor your maintenance requests.
  • Message your Property Manager directly.
  • See upcoming events like inspections.
  • Download and share all your relevant documents including invoices, receipts and lease agreements.

How do you use the app?

  1. Download the app from the App Store or Google Play.
  2. Create a PropertyMe account, then log in with your email address and password.

Emergency Repairs

Sometimes situations arise that require urgent attention. Emergency situations are those that could cause injury to the tenant or damage to the property.

  • A burst water service or serious water service leak
  • Blocked or broken lavatory system
  • Serious roof leak
  • A gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • Failure or breakdown of the gas, electricity or water supply to the premises
  • Failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating
  • A fault or damage that makes premises unsafe or insecure
  • Faults likely to injure a person, damage property or unduly inconvenience a resident of the premises
  • A serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using the premises

Emergency maintenance must be reported immediately. All emergencies must be phoned through to the office ASAP Weekdays 9am – 5pm then formalised online or in writing. If you have endeavoured to contact our office unsuccessfully for the required approval then it is requested that in such an emergency you refer to the second page of your lease and contact the nominated repairers listed.

WARNING: If the repair you ordered was not an emergency or you do not log your emergency maintenance, you may be liable for the tradespersons cost.

Submit a maintenance request

Please complete the following information and we will attend your request as soon as we can.

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